Help Center
Help Center
Find answers to the most common questions about booking, payments, travel documents, and more. Can’t find what you need? Our team is always just a call or email away.
Booking & Payments
How do I book a holiday?
You can book online through our website, call our team, email us, or visit our London office. A deposit of 20% secures your booking, with the balance due 10 weeks before departure.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, bank transfer, and PayPal. For group bookings, we also offer flexible direct debit payment plans.
Is my money protected?
Yes. All air-inclusive packages are ATOL protected. All other bookings are bonded through our ABTA membership. Your money is completely safe with us.
Travel Documents
Do I need a visa?
Visa requirements depend on your nationality and destination. We provide detailed visa guidance for every booking and can assist with visa application letters where needed.
When will I receive my travel documents?
E-tickets and hotel vouchers are sent via email approximately 14 days before departure. Some destinations require physical documents which are sent by tracked post.
Changes & Cancellations
Can I change my booking?
Yes, subject to availability and any supplier fees. Name changes, date changes, and destination changes are all possible — contact us as early as possible for the best options.
What is your cancellation policy?
Cancellation charges vary depending on how close to departure you cancel. See our full refund policy for all the details.
While You’re Travelling
What if something goes wrong during my trip?
Our concierge team is available 24/7. Whether it’s a flight cancellation, a hotel issue, or a medical emergency, call our emergency line and we’ll resolve it immediately. You’re never on your own with World Bridge.
Still have questions? Contact our team — we’re here to help.